Updated on 01/10/2024
The TIA GROUP (hereinafter referred to as “TIA GROUP” or the “Data Controller“)
8083 Avenue Ditu – Golf District – Lubumbashi
TIA GROUP Registration Number (RCCM):
– TIAFRICA SAS: RCCM: CD/LSHI/RCCM/14-B-1526 – NIF: A1409567Q
– TIA WORK FORCES SOLUTIONS SAS: RCCM: CD/LSHI/RCCM/15-B-3653 – NIF: A1507563N
– TIAFRICA FINANCE SAS: RCCM: CD/LSHI/RCCM/15-B-3955 – NIF: A1602055C
Corporate Registry: LUBUMBASHI
Email: info@ti-africa.com
Phone: (+243) 81 999 7732
Regulated Professions:
– Social Secretariat
– Certified Accountants
Code of Ethics:
– http://www.mintss.cm/m/web/
– https://www.onecrdc.com/
Competent Supervisory Authority:
– Ministry of Labor, Employment, and Social Welfare
– ONEC
Code of Conduct:
– ARSP: https://arsp.cd/
– ONEC/RDC: https://www.onecrdc.com/
– ONEM: https://www.onem.cd/
– Ministry of Labor, Employment, and Social Welfare: http://www.mintss.cm/m/web/
– Digital Code: https://droitnumerique.cd/
The TIA GROUP establishes this Privacy Policy with the aim of transparently informing the Users of the website hosted at the following address: https://group-tia.com/en/privacy-policy/, (hereinafter referred to as the “Site“), about how personal data is collected and processed by TIA GROUP.
The term “User” refers to any user, whether an individual or an entity, who visits or interacts in any way with the Site.
In this regard, the TIA GROUP determines all technical, legal, and organizational means and purposes for the processing of Users’ personal data. To this end, the TIA GROUP commits to taking all necessary measures to ensure that the processing of personal data is compliant with the law of July 30, 2018, relating to the protection of individuals regarding the processing of personal data (hereinafter referred to as the “Law“) and the European Regulation of April 26, 2016, on the protection of individuals regarding the processing of personal data and the free movement of such data (hereinafter referred to as the “Regulation“).
The TIA GROUP is free to choose any individual or entity that processes Users’ personal data at its request and on its behalf (hereinafter referred to as the “Processor“). If applicable, the TIA GROUP undertakes to select a Processor that offers sufficient guarantees regarding the technical and organizational measures of personal data processing, in line with the Law and the Regulation.
The use of the Site by Users may result in the communication of personal data. The processing of this data by TIA GROUP, in its capacity as Data Controller, or by service providers acting on behalf of and for the account of TIA GROUP, will be in accordance with the Law and the Regulation.
The personal data will be processed by TIA GROUP in accordance with the purposes outlined below, via:
In accordance with Article 13 of the Regulation, the purposes of processing personal data are communicated to the User and are as follows:
The User agrees, when visiting and using the Site, that TIA GROUP collects and processes, according to the methods and principles outlined in this Privacy Policy, the following personal data:
By accessing and using the Site, the User declares that they have taken note of and have freely, specifically, clearly, and unequivocally agreed to the processing of personal data concerning them. This consent concerns the content of this Privacy Policy.
Consent is given by the affirmative action whereby the User checked the box proposing the Privacy Policy in hyperlink format. This consent is an essential condition for performing certain operations on the Site or for allowing the User to enter into a contractual relationship with TIA GROUP. Any contract linking TIA GROUP and a User regarding the services and goods offered on the Site is contingent upon the User’s acceptance of the Privacy Policy.
The User consents that the Data Controller processes and collects, in accordance with the methods and principles included in this Privacy Policy, their personal data that they communicate on the Site or in connection with the services provided by TIA GROUP, for the purposes indicated above.
The User has the right to withdraw their consent at any time. The withdrawal of consent does not affect the legality of the processing based on the consent previously given.
In accordance with Article 13 §2 of the Regulation and the Law, the Data Controller retains personal data only for as long as reasonably necessary to fulfill the purposes for which it is processed.
This duration is in any case less than: 24 months, unless a longer period is required to comply with legal, accounting, or tax obligations, or to respond to litigation.
Personal data may be transmitted to employees, partners, subcontractors, or suppliers of the TIA GROUP who offer adequate data security guarantees, and who collaborate with the TIA GROUP in the marketing of products or the provision of services. They operate under the direct authority of the TIA GROUP and are specifically responsible for collecting, processing, or subcontracting this data.
In all cases, data recipients and those to whom this data has been disclosed respect the contents of this Privacy Policy. The TIA GROUP ensures that they will process this data solely for the intended purposes, discreetly and securely.
In the event that data is disclosed to third parties for direct marketing or solicitation purposes, the User will be informed beforehand so that they can express their consent for the use of their personal data.
At any time, the User can exercise their rights by sending an email to: info@ti-africa.com, or by sending a letter by post, along with a copy of their identity card, to: 8083 Avenue Ditu – Golf District – Lubumbashi.
a. Right of Access
According to Article 15 of the Regulation, the TIA GROUP guarantees the User’s right to access their personal data. The User has the right to obtain access to their personal data as well as the following information:
The Data Controller may charge reasonable fees based on administrative costs for any additional copies requested by the User.
When the User makes this request electronically (for example, via email), the information is provided in a commonly used electronic format, unless the User requests otherwise.
A copy of their data will be provided to the User no later than one month after the request is received.
b. Right to Rectification
The TIA GROUP guarantees the right to rectification and erasure of personal data for the User.
According to Article 16 of the Regulation, incorrect, inaccurate, or irrelevant data can be corrected or erased at any time. The User first makes the necessary changes from their user account/other accounts, unless they cannot be made independently, in which case a request can be made to the TIA GROUP.
According to Article 19 of the Regulation, the Data Controller notifies each recipient to whom personal data has been communicated of any rectification of such data, unless communication proves impossible or requires disproportionate effort. The Data Controller provides information about these recipients to the data subject upon request.
c. Right to Erasure
The User has the right to obtain the erasure of their personal data without undue delay in the situations specified in Article 17 of the Regulation.
When the Data Controller has made personal data public and is required to erase it under the previous paragraph, the Data Controller, considering available technologies and implementation costs, takes reasonable steps, including technical measures, to inform other controllers processing such personal data that the data subject has requested the erasure of any link to these personal data or of any copies or reproductions thereof.
The preceding two paragraphs do not apply to the extent that the processing is necessary:
According to Article 19 of the Regulation, the Data Controller notifies each recipient to whom personal data has been communicated of any erasure of personal data or of any restriction of processing carried out, unless communication proves impossible or requires disproportionate effort. The Data Controller provides information about these recipients to the data subject upon request.
d. Right to Restrict Processing
The User has the right to obtain the restriction of processing of their personal data in the situations specified in Article 19 of the Regulation.
According to Article 19 of the Regulation, the Data Controller notifies each recipient to whom personal data has been communicated of any restriction of processing carried out, unless communication proves impossible or requires disproportionate effort. The Data Controller provides information about these recipients to the data subject upon request.
e. Right to Data Portability
According to Article 20 of the Regulation, Users have the right to receive their personal data from the TIA GROUP in a structured, commonly used, and machine-readable format. Users have the right to transmit this data to another data controller without hindrance from the TIA GROUP in the cases provided for in the Regulation.
When the User exercises their right to data portability under the preceding paragraph, they have the right to have their personal data transmitted directly from one data controller to another, where technically feasible.
The exercise of the right to data portability is without prejudice to the right to erasure. This right does not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller.
The right to data portability shall not adversely affect the rights and freedoms of others.
f. Right to Object and Automated Individual Decision-Making
The User has at any time the right to object to the processing of their personal data on grounds relating to their particular situation, including data automation performed by the TIA GROUP. According to Article 21 of the Regulation, the TIA GROUP will no longer process personal data unless there are legitimate and compelling grounds for processing that override the interests, rights, and freedoms of the User, or for the establishment, exercise, or defense of legal claims.
When personal data is processed for marketing purposes, the User has the right to object at any time to the processing of their personal data concerning such marketing purposes, including profiling insofar as it is related to such marketing.
When the data subject objects to processing for marketing purposes, their personal data will no longer be processed for those purposes.
g. Right to Complain
The User has the right to lodge a complaint regarding the processing of their personal data by the TIA GROUP with the ARPTC (Regulatory Authority for Posts and Telecommunications of Congo), the competent authority in Congolese territory. More information can be found on the website: https://arptc.gouv.cd/
Complaints can be filed at the following address:
ARPTC
7th Floor, Building 1113
Boulevard of June 30
Gombe/Kinshasa
Phone: (+243) 82 191 8814
Email: secretariat@arptc.gouv.cd
The User may also lodge a complaint with the Courts and Courts of Justice in their residence.
The Site uses cookies to distinguish Users of the Site. This allows for a better browsing experience for Users and improved functionality of the Site and its content. The purposes and modalities of cookies are contained in this article.
a. General principles
A “Cookie” is a file temporarily or permanently placed on the User’s hard drive when visiting the Website, for the purpose of later access. Through cookies, the server recognizes the User’s computer.
Cookies may also be installed by third parties with whom TIA GROUP collaborates.
Some of the cookies used by TIA GROUP are necessary for the proper functioning of the Site; others help to enhance the User’s experience.
The User can customize or disable cookies by adjusting their browser settings.
By using the Website, the User expressly agrees to the cookie management as described in this article.
b. Types of cookies and purposes pursued
Different types of cookies are used by TIA GROUP on the Site:
c. Cookie retention period
Cookies are retained for the length of time necessary to fulfill the intended purpose. The cookies that may be stored on the User’s hard drive, along with their retention period, are specified in our cookie policy.
d. Cookie management
If the User does not want the Website to place cookies on their hard drive, they can easily manage or delete them by modifying their browser settings. Browser programming also allows the User to receive a notice or alert whenever a Website uses cookies and thus decide whether to accept or refuse them.
If the User disables certain cookies, they agree that the Website may not function optimally. Some parts of the Website may thus be unusable or partially usable.
If the User wants to manage and/or delete certain cookies, they can do so using the following links:
For Users using the following browsers:
If the User wishes to refuse the use of Google Analytics cookies, they are invited to configure their browser accordingly on the website: http://tools.google.com/dlpage/gaoptout.
The Website may contain links to other websites owned by third parties not affiliated with TIA GROUP. The content of these sites and adherence to the Law and Regulation does not fall under the responsibility of TIA GROUP.
The holder of parental authority must give explicit consent for minors under 16 years of age to disclose personal information or data on the Website. TIA GROUP strongly advises those exercising parental authority over minors to promote responsible and secure internet use. The Data Controller cannot be held responsible for collecting and processing personal information and data of minors under 16 whose consent is not effectively covered by that of their legal parents or for incorrect data—particularly regarding age—entered by minors. Under no circumstances will personal data be processed by the Data Controller if the User indicates that they are under 16 years of age.
TIA GROUP is not responsible for the loss, corruption, or theft of personal data caused by viruses or due to cyberattacks.
The Data Controller implements organizational and technical measures to ensure an appropriate level of security for the processing and collection of data. These security measures depend on implementation costs relative to the nature, context, and purposes of personal data processing.
The Data Controller uses standard encryption technologies within the IT sector during the transfer or collection of data on the Site.
TIA GROUP reserves the right to modify this Privacy Policy in order to comply with legal obligations in this matter. The User is therefore invited to regularly consult the Privacy Policy to be aware of modifications and adaptations. Such modifications will be displayed on the Site or sent via email for enforceability.
The privacy policy is governed by the laws of the DRC. Even though a bill specific to the protection of confidential data was submitted in 2020 but has not yet been adopted, the DRC must still respect principles of confidentiality, transparency, and data security (cf. the fundamental principles inspired by the GDPR). This policy applies in the event of litigation before the civil jurisdictions of the DRC.
All disputes will be brought before the civil Courts and Tribunals where TIA GROUP has its registered office.
For any questions or complaints regarding this Privacy Policy, the User may contact the Data Controller at the following address: info@ti-africa.com.
